Lokation: Vejle
Uddannelse:Cand. Merc. Marketing
Ønskede forløb:
  • Freelance/Vikar
  • kortere forløb (<3 måneder)
  • Timer pr. uge: 1-12 timer
  • Timer pr. uge: 12-24 timer

ID:MC-93INSK

Insights Manager - Marketing Projektleder

Customer Experience Analyst

I am especially interested in how sustainability is influencing employees, customers- and society’s expectations to companies and what it means in the context of leadership and customer experience.

My purpose is to: Learn and inspire organisations, leaders and people to make consumption sustainable through sustainable leadership and customer experience.

I have deep insights in sustainability in the context of marketing practices and customer experience strategies. Furthermore I do reasearch on how to drive Sustainable Consumption, Customer Satisfaction and Loyalty.

Work Experience:
I have worked 8 years in the financial sector in three major Danish banks. I have worked with both private and business customers in banking and pension. I have gained expertise in formulating sustainable customer experience strategies, identify and drive improvements in products, services and processes by combining human insights with relevant business insights. I have deep knowledge of Change Management and how this toolbox can be used to create a sustainable culture and hereby make consumption sustainable by creating sustainable customer experiences that drives emplo

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Kompetencer

Sprogkompetencer:
1
2
3
4
Dansk
Engelsk
Projektkompetencer:
1
2
3
4
CRM
Præsentationer
UX/brugeradfærd
Branding/identitet
UX/UI
Marketingstrategi
System/Platformkompetencer:
1
2
3
4
Powerpoint
1: Novice - Basal erfaringHar løst enkelte opgaver.
2: Avanceret begynder - Nogen erfaringHar løst flere opgaver.
3: Kompetent - Stor erfaring Har løst adskillige opgaver. Rutineret og selvstændig.
4: Ekspert - Omfattende erfaringMeget rutineret. Kan træne/vejlede andre.

Erfaring

 
Virksomhed
Arbejdsområder
Afsluttet
Varighed
Tilknytning
 
 Danske BankUX/brugeradfærd, Præsentationer, Kommunikation/PR, Branding/identitet,20224+ årAnsat 
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